Voice Better · Public rules
Community Content Policy
On VoiceBetter, your honest opinion stays up, positive or negative, no matter who it is about or how many people agree with it.
Always allowed:
- Opinions, feelings and ratings about any brand, product, business or topic, anywhere in the world.
- Harsh criticism, strong praise, sarcasm and emotional language about an experience.
- Your own true account of what happened to you.
- Agreeing or disagreeing with other reviewers.
- Many people saying the same thing. A wave of negative or positive reviews is the public's voice, not abuse.
Not allowed:
| Not allowed | Example |
|---|---|
| False statements of fact presented as true | Claiming a business was shut down by health inspectors when it never was |
| Fake or bought reviews | Reviews from someone who never used the product, or written for pay, gifts or discounts without clear disclosure |
| Conflicts of interest | Owners, employees or competitors reviewing the business |
| Coordinated manipulation | Multiple accounts or bots used to push a score up or down |
| Personal private information | Home addresses, phone numbers, private emails, ID numbers of any person |
| Harassment and threats | Threats of violence, targeting a named private employee, hate based on protected traits |
| Illegal content | Child sexual abuse material, content that breaks a court order, copyright infringement |
| Spam | Ads, links for promotion, unrelated content |
Opinion vs. fact:
We never remove an opinion. "Worst customer service I have ever had" is an opinion. "They charged my card twice" is a fact claim; it stays up if it is your true experience. It is removed only if it is shown to be false under the Review Removal Protocol.
Business responses:
Businesses may reply publicly once per review, using their verified business profile. Replies follow this same policy. Replies cannot be used to identify, threaten or shame the reviewer.