Public Review Removal Protocol

A review comes down only if it is proven false, illegal, fake or a privacy violation. A business disliking it, disputing an opinion, or paying us is never a reason.

1. Proven false statement of fact. The reporter shows clear documentary evidence (records, receipts, official documents) that a specific fact claim is false. Only that review is affected, and the opinion part stays if it can stand alone.
2. Court order. A final order from a court of competent jurisdiction finding the content defamatory or unlawful. Orders obtained by default or with fake defendants are reviewed before we act.
3. Illegal content under the Content Policy, removed immediately and reported to authorities where required.
4. Fake or conflicted review: evidence the author never had the experience, was paid, or is tied to the business or a competitor.
5. Private personal information, removed or masked without removing the rest of the review.
6. Valid copyright notice under the DMCA.

• The review is negative, harsh or hurts the business's score.
• Many reviews say the same thing.
• The business says the reviewer is wrong without evidence.
• The business threatens legal action without a court order.
• Any offer of payment, partnership or advertising.

1. Anyone can report a review at removals@getvoicebetter.com or the "Report" button, naming the exact sentence and the ground above.
2. We notify the reviewer, who has 14 days to respond with their own evidence.
3. A reviewer decides on the evidence, not on who is complaining. If unclear, the review stays.
4. Both sides receive a written decision with the reason (statement of reasons).
5. Either side may appeal once within 14 days; a different reviewer decides.

While a report is open, the review stays visible, except for illegal content and private information, which are hidden at once.

We publish every removal and every rejected removal request, with the ground used and the requesting party's type (business, individual, court, authority). We also publish attempts to pay for removal. Personal data of reviewers is never published.